Orders and settings

My shipment is delayed.

In the case that your shipment is delayed due to a reason independent from us, there is usually little we can do to help within a short time frame or to hasten the delivery.

Sometimes the courier company might have a delay. In some cases the tracking info might be delayed, and your parcel is already waiting at the parcel center or they’ve already tried to deliver.

If your shipment is late more than 5 days, please contact us and we will investigate the matter.

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Open hours

Monday – Friday
08:00 – 20:30
Saturday – Sunday
08:00 – 15:30

If you sent us an e-mail already, please notify our supporter so we can help you better. :)

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