We would kindly ask for a little bit of patience with shipping times during December. During the biggest shopping season of the year minor delivery delays can occur. If your shipment is delayed by more than a week, then we would ask you to send our support an email so that we can investigate the matter. :-)
Buy your Christmas gifts from Coolshop! All orders made between 1. Nov - 23 Dec can be returned up until 15 Jan 2020! Read more here.

My shipment is delayed.

In the case that your shipment is delayed due to a reason independent from us, there is usually little we can do to help within a short time frame or to hasten the delivery.

Sometimes the courier company might have a delay. In some cases the tracking info might be delayed, and your parcel is already waiting at the parcel center or they’ve already tried to deliver.

If your shipment is late more than 5 days, please contact us and we will investigate the matter.

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Monday - Thursday
08:00 - 16:00
Friday
08:00 - 15:00

If you sent us an e-mail already, please notify our supporter so we can help you better. :)

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