Orders and settings

Where is the tracking number?

You can check if your order has a tracking number via your order details. Shipments with tracking are delivered via Coolrunner (locally by Hermes).

If you cannot locate the tracking number, then your order has been shipped via Royal Mail (originally handed over to Post Denmark) as a First Class letter shipment. In that case remember to also keep an eye open for a possible collection notice from the post.

See also: Why is the tracking empty? Has my shipment not been sent?

No tracking:

Shipment with tracking:

To see further tracking information, please follow up on the links on the tracking portal as shown below.

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