Please notice that our support answer times can be slightly longer during COVID19. We thank you for your understanding.

How to cancel an order which is missing payment?

No worries! If the order was interrupted for any reason or the payment failed, the order will not go forward without authorization from you. If the payment information is not updated within approx. 2 days, the order will delete itself automatically.

This is an convenience feature, where in the case of an interruption you can continue shopping without having to create the whole order all over again.

If the order is not sent, and you cannot cancel it...
The order will not be sent unless the payment will be approved
The order will delete itself automatically in a few days
This way you have enough time to update the payment without having to create the order all over again, in case e.g. if your computer loses power in the middle of an order creation

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08:00 - 16:00
08:00 - 15:00

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