We would kindly ask for a little bit of patience with shipping times during December. During the biggest shopping season of the year minor delivery delays can occur. If your shipment is delayed by more than a week, then we would ask you to send our support an email so that we can investigate the matter. :-)
Buy your Christmas gifts from Coolshop! All orders made between 1. Nov - 23 Dec can be returned up until 15 Jan 2020! Read more here.

I cannot cancel my order, what now?

Are you looking to cancel an unpaid order?

If you cannot cancel an order then your order has been already processed by our warehouse, i.e. dispatched.

Order cancellation is no longer possible, but an order can always be returned.

Please read more specific information about the return right from our terms.
Note that code-via-email products have limited return right.

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