We would kindly ask for a little bit of patience with shipping times during December. During the biggest shopping season of the year minor delivery delays can occur. If your shipment is delayed by more than a week, then we would ask you to send our support an email so that we can investigate the matter. :-)
Buy your Christmas gifts from Coolshop! All orders made between 1. Nov - 23 Dec can be returned up until 15 Jan 2020! Read more here.

I can’t complete my order, why?

Please check the following:

Extra spaces on the field. E.g. the postal number is usually of a specific length, and an extra space in the end gets rejected by our system as it sees the postal number being too long.

If you are ordering to a company address (using the company address field), make sure your name is not equal to the company name. In other words the order name and the company name cannot be the same character to character.

If there is a problem with the payment, wait a few moments and see if it will work. Most likely the problem will solve itself.

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Monday - Thursday
08:00 - 16:00
Friday
08:00 - 15:00

If you sent us an e-mail already, please notify our supporter so we can help you better. :)

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