We would kindly ask for a little bit of patience with shipping times during December. During the biggest shopping season of the year minor delivery delays can occur. If your shipment is delayed by more than a week, then we would ask you to send our support an email so that we can investigate the matter. :-)
Buy your Christmas gifts from Coolshop! All orders made between 1. Nov - 23 Dec can be returned up until 15 Jan 2020! Read more here.

Where is my order confirmation?

First check if you shipment has been dispatched. If we have processed your order, that means you will also receive an invoice (receipt) for your order. You should also have order creation confirmation mail.

Please remember to check also your junk mail folder.

Note also that some email providers use other filters also, and you might be able to find your order confirmation also under a label "promotional" or "shopping".

The email may come from the address entertainment-trading.

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08:00 - 16:00
08:00 - 15:00

If you sent us an e-mail already, please notify our supporter so we can help you better. :)

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