We would kindly ask for a little bit of patience with shipping times during December. During the biggest shopping season of the year minor delivery delays can occur. If your shipment is delayed by more than a week, then we would ask you to send our support an email so that we can investigate the matter. :-)
Buy your Christmas gifts from Coolshop! All orders made between 1. Nov - 23 Dec can be returned up until 15 Jan 2020! Read more here.

Updating a payment

In case your order got interrupted due to a technical problem or alike, the order process will be interrupted for safety reasons.

You can, however, click the order request open again, and merely update the payment without having to create the whole order all over again.

Click My Profile and then your orders. Then click the Update Payment button.

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Open hours

Monday - Thursday
08:00 - 16:00
Friday
08:00 - 15:00

If you sent us an e-mail already, please notify our supporter so we can help you better. :)

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