Damaged in shipment
If you get a package that has obvious signs of damage, please contact to our customer support immediately, so we can still help with the issue. Take as many pictures as possible, so it is easier for us to claim this from the courier.
If the damage is not apparent when you received the product it is very important that a claim be filed as quickly as possible. Typically this claim needs to be filed within 7 days.
Another option is to refuse the package, which will then be returned to us and be credited.