Orders and settings

How to return?

Yes, as long as the item is still in the same condition as you got it, you can return the item up to 14 days after delivery. 

In order to return your package free of charge you will need to contact our customer support, and we will instruct you. 

Item must still be as new, meaning that it must be possible for Coolshop to resell the item as new. This means that games must still be in the shrink wrap, and consoles must not have been used. If an item is returned in a state that makes it impossible to sell the item as new we must either refuse to credit it, or offer to credit less than the full amount.

Items returned must be shipped in a safe manner and packaged in a way that ensures their safe arrival. Please read more about returns in our terms.

Return shipments should be sent to:

PO Box 2118
CROYDON
SURREY
CR90 9QT

Coolshop is not liable for any unlabeled shipments without any identifying information regarding the sender or the order. Shipment received without any instructions why the shipment was sent to us will be treated in accordance to the shop terms.

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Saturday – Sunday
08:00 – 15:30

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