My product is defective, what now?
If you had a stroke of misfortune and your product is not what it is supposed to be, you can return the product the same way as you would return an unwanted shipment.
Please see how to return the product free of charge.
If the defect is not clearly apparent, and requires an explanation to identify the issue, please include a note which explains at least the following:
- A detailed explanation of the defect and how to identify it
- How frequent the defect is
- How to potentially “provoke” the defect so that it can be confirmed