- Customer rights and responsibilities
- Products and prices
- Delivery and transport
- Cancellation right
- Return right
- Liability for errors
- Reclamations and complaints
- Extra services
- Offers and limitations
- Governing law and jurisdiction during dispute
- Coolshop Marketplace
UK VAT-number: GB 923 022 566
Established: 2002 - Denmark
Email: info (a) coolshop.co.uk
Terms updated: 13.06.2017
Coolshop is a web shop through which the customer can purchase goods sold directly by Coolshop and other products from other companies which have decided to sell their products via the Coolshop page.
All trademarks belong to their rightful owners. Coolshop may provide links to websites which are not controlled by Coolshop. Coolshop cannot guarantee that the content found on third party links linked via Coolshop is accurate or up to date, neither that the websites follow the same privacy agreement and security measures as Coolshop. The address holder is responsible for the content inside the link.
Coolshop is not liable for any damage that it caused by an unpreventable obstacle, unpredicted event or a change in circumstances that cannot be influenced by Coolshop and which Coolshop cannot prevent reasonably. These are for example, but not exclusively legal strikes, warfare, fire, weather phenomenon, terror strikes, changes in legislation, technical problems, communication errors, supplier difficulties, or something caused by the aforementioned. During the unpreventable circumstances the liability to cover any damage or do any compensation is voided. Coolshop is liable to inform the customer as fast as possible of any unpreventable circumstances affecting the sales contract .
Coolshop reserves the right to change these terms one sided without notifying the customer beforehand. All orders will follow the terms that were applied at the moment of purchase, visible at Coolshop’s website. All changes are immediate unless otherwise specified. The latest terms can always be found on the website. The customers will not necessarily be informed individually of these changes, e.g. via email. The customer needs to always read and accept the terms before any purchase.
Coolshop.co.uk sells products to private people who are of age (later on referred to as consumer) and to people under the age of 18 years with the approval of their legal caretakers. Ordering via any credit purchase method by a person under the age of 18 is strictly prohibited.
Coolshop can also sell to organizations and to other business partners with a contract made on a case by case basis directly with the buyer.
Request to delete any customer information will be handled in accordance to these terms, and the request will be fulfilled in accordance to the Danish law and EU regulations regarding private information, and as fast as possible.
All the prices shown on the site include all taxes and shipping costs, unless otherwise clearly mentioned. All product descriptions are as accurate as possible, with the information received directly from the item publisher or manufacturer. If the item price is not correct, the item will not be sold if the customer can be recognized to have understood the price not to be accurate.
Product pictures are for illustrative purposes only. The pictures might not completely reflect the state or nature or origin of the item. Coolshop is not responsible for any information provided by a third party.
You can pay by the following means of payment VISA, MasterCard or VISA Electron. All payments are charged in GBP.
The most up to date information regarding different payment methods can always be found from https://www.coolshop.co.uk/minisite/t/payment.
Coolshop.co.uk delivers to UK (for Denmark go to: http://www.coolshop.dk or for Sweden go to http://www.spelbutiken.se). Average shipping time will vary from product to product, but you can always see the expected delivery time on the product.
We always aim to send all orders before 3pm Monday-Thursday (Friday 2.30pm). During busy periods this is not always possible due to order volumes and therefore your orders will be sent as soon as possible. We can not offer refunds for late delivery.
The customer may cancel any not handled order through his or her Coolshop account. Note that the system can take up to 15 min to register the order confirmation, and during that period cancellations might not be registered. Also, after cancelling the order the cancellation will be confirmed within 15 minutes. Successfully cancelled orders will be refunded to the customer.
Cancellation request can also be done by contacting Coolshop customer support and by giving a written notice of the cancellation request, either via email or via the support chat function. After giving the cancellation request to a Coolshop employee it may take up to 48h for the order to be cancelled, in which time the order may already been sent out, thus making the cancellation impossible.
You have the right to return your purchase according to your consumer rights. The product must be returned in substantially the same condition and quantity as when you received it.
Under your consumer rights, you have the right to return the product, i.e. you can refuse the delivery or return the purchase, provided that the return shipment is dispatched to us within 14 days after you have received it, in its original packaging and in substantially same condition as received. To return a product, you will need to send the item back to us Via Royal Mail within 14 days. Before returning please contact our Customer Service team. You can do so by writing us an email to info (a) coolshop.co.uk. The product must be sent back securely in protective packaging. When you exercise this right, you might have to pay for freight to send the shipment back to us.
PO Box 2118
Coolshop reserves the right to charge the customer for any expenses caused by the customer or resulting from actions taken by the customer, or from the lack of actions. These include but are not exclusive to extra shipping services, missing content, and unreasonable delay.
When any extra expenses are noticed Coolshop will inform the customer about the expenses without unnecessary delay.
Not everything goes always as planned, but do not worry we are prepared also for these things. We maintain a very high level of service and will do everything in our power to improve on this whenever possible. We take complaints very seriously and will do everything we can to resolve them as quickly as possible.
For non-delivery claims regarding your order shipment, any objection must be made within 4-5 working days of the order dispatch notice being sent to your e-mail.
Upon the purchase of download / code-via-email products we guarantee that the product can be retrieved and functions up to 3 years.
European Commission's online complaint portal can be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country than Denmark where Coolshop.com is headquartered. Complaints can be sent here http: //ec.europa.eu/odr. When filing a complaint enter our e-mail address info(a)coolshop.co.uk
Coolshop sometimes provides unlisted special services, agreed on a case by case basis with the customer.
All special orders, modified items, and any special services provided to the customer do not have any cancellation or return right. Any special treatment that has already been started will be charged if a cancellation is made after confirming the order, but prior to being provided to the customer. Any work will be tried to be stopped as soon as possible after cancellation.
Retail customers may have a contract made which differs completely or partially with the content of these terms. All offer on site are meant for private customers only, and not for retail customers.
Sometimes there might be seasonal or otherwise temporary additional conditions that apply in addition to these terms, e.g. extended return right period. The additional conditions apply only for the duration that the seller has pre-defined and only for the products that are specified. When the additional conditions expire or they are cancelled these terms are applied as they are.
1. Key Definitions
refers to the marketplace platform. “Marketplace” refers to Coolshop Marketplace.
is the trading name of Entertainment Trading ApS, and “Coolshop” therefore refers to the legal name: Entertainment Trading ApS. The terms “our”, “we” and “us” refers to Coolshop and thereby Entertainment Trading ApS.
The term “Coolshop” also includes the websites: Coolshop.com, Coolshop.dk, Coolshop.de, Coolshop.co.uk, Coolshop.fi, Coolshop.nl, no.Coolshop.com, Streetman.dk, Spelbutiken.se, and other affiliated websites.
refers to the parties, who sell and distribute their products through the Coolshop Marketplace.
refers to the end-user, who uses the Service to purchase products.
refers to both Vendor and Customer.
refers to the access of the services, features, applications, and tools on Coolshop Marketplace.
2. Agreement to Conditions
By accessing Coolshop Marketplace, and using Coolshop you are agreeing to be bound by these Trade Conditions, including all policies and codes of conduct referred to in these Trade Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws regarding online conduct and laws about acceptable content.
By using or accessing the Service you agree with these (and the following) Trade Conditions.
Users are not allowed to include eligibility top-level domain (.com, .dk, .co.uk, .se, etc.) in their Coolshop Marketplace account user name.
Right to refuse Service: Coolshop reserves the right to refuse service to anyone at any time. Our Services are not available to temporarily and/or indefinitely suspended Users.
We reserve the right to modify or discontinue our Services for Users. We may cancel unconfirmed accounts or accounts that have been inactive for a long time.
The Customer is liable for keeping the login information a secret and not to give the information to anyone else. The Customer must protect any information regarding the login information and any documents containing this information must be kept so that outside parties have no access to them. Inability to comply will lead to liability to pay for any purchases made by another User with the account holder’s information.
Any damage to goods that is noticed upon receiving the item must be informed to the Vendor without any unnecessary delay.
Any Customer account that has been used in violation of these Trade Conditions can be closed without any warning.
4. Listing, Selling and Buying
When buying products on Coolshop Marketplace, Coolshop is the seller of the products and takes ownership of new orders. When the order has been accepted by the Vendor, who offers the product for sale on the Marketplace, Coolshop encourages Customers to contact Vendors to handle customer service, returns and refunds. Coolshop will intermediate issues between Vendor and Customers.
Policy enforcement: When a Customer or a Vendor issue arises, we may consider reviewing the User's performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in an effort to do just for both Customers and Vendors.
International buying and selling: Many of our Services are accessible to international Vendors and Customers. We may offer certain Services, programs, tools, and site experiences of particular interest to international Vendors and Customers, such as estimated local currency conversion and international shipping calculation tools. Vendors and Customers are responsible for complying with all laws and regulations applicable to the international sale, purchase, and shipment of items including all applicable taxes, duties and VAT, to be paid as a result of your activity on the Coolshop Marketplace.
Coolshop offer the products for sale at the price that the Vendor has listed, and in accordance to the contract between Coolshop and Vendor. If the item description does not match the actual condition of the item upon receipt, Coolshop agree to cancel the sales contract and refund the purchase and to arrange a collection of the item with the Customer.
Required communication: All Customer claims and complaints must be answered within one business day. Customer questions related to offers must be replied within three business days. Vendor may also use the Customers personal information to provide them with the necessary Track ‘n Trace information.
By placing an order you request to purchase a product and by doing so you subject to these Trade Conditions. All orders are subject to availability and confirmation of the order price.
Delivery time will always be displayed on the product description on the Coolshop Marketplace. Dispatch times may vary according to the individual Vendor, availability and delivery can be subject to any delays resulting from postal delays, force majeure, or other comparable events of phenomena not controlled or foreseeable by the Vendor.
Return policies: You have the right to return your purchase according to the laws of the country, in which the item is received. For example: If an English Vendor sells a product to Denmark, the Danish return law is applicable. Different Vendors can have different return policies. In the case of a return, the Customer is responsible for contacting the Vendor and for receiving acceptance for the return and guidance in the return process.
Support and inquiries regarding order and/or product: The Vendor is responsible for all support regarding products, information, orders, stock etc., which mean any inquiries shall be addressed to the Vendor and not to Coolshop.
Coolshop price guarantee (best price), premium membership & Coolshop points do not apply to products offered by Coolshop Marketplace Vendors.
Idea submissions: Coolshop considers all suggestions, ideas, proposals or other material submitted to it by Users via the site or otherwise (other than the content and the tangible items sold on the site by Vendors) to be non-confidential and non-proprietary, and Coolshop shall not be liable for the disclosure or use of such material. If, at Coolshop’s request, any User sends material to improve the site, Coolshop will also consider the material to be non-confidential and non-proprietary and Coolshop will not be liable for use or disclosure of the material. Any communication by User to Coolshop Marketplace is subject to these Trade Conditions.
5. Resolution of disputes and release
In the event that a seemingly unsolvable dispute arises between a Vendor and a Customer on the Coolshop Marketplace, please contact Coolshop Customer Service.
Coolshop may try to help Users resolve disputes. Coolshop does so in its sole discretion, and has no obligation to resolve disputes between Users or between Users and outside parties. To the extent that Coolshop attempts to resolve a dispute Coolshop will do so in good faith and objectively based solely on these Trade Conditions and its policies.
Use of Coolshop Marketplace is not authorized in any jurisdiction that does not give effect to all provisions of these Trade Conditions, including this section.
The laws of Denmark govern these Trade Conditions, without giving effect to any principles of conflicts of laws or the Convention on Contracts for the International Sale of Goods.
6. Information Control
Coolshop does not fully control the content provided by Users that is made available on the Coolshop Marketplace. You may find some content to be offensive, harmful, inaccurate, or deceptive. There can be risk of dealing with underage persons or people acting under false pretense.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable or violates any party’s intellectual property or these Trade Conditions.
7. Interactions among Vendor and Customer and private messaging
Vendors and Customers are solely responsible for interactions with other Users on Coolshop Marketplace. All Users agree to exercise caution and good judgment in all interactions with other Users, particularly if meeting offline or in person.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us, Vendors, or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Messaging is your way to communicate privately with Coolshop Marketplace Users. Customers can contact Vendors about specific information or data about the product, and Vendor can contact Customer for delivery specifications or other relevant information.
- Vendors must not use messages to send unsolicited advertising or promotions, request samples, loans, donations or "spam”. Vendor must not pass on email addresses, phone number or any other private information onto third-parties.
- Spamming Customers and other Vendors in order to ask them to ‘follow’ Vendor’s own store or any other store will not be tolerated.
- Please use common sense when giving out personal information to Vendors and/or Customers via messaging, for example do not send other Users your credit card details.
- Users must not use messages to knowingly harass, threaten, blackmail or abuse another User.
- If a Customer explicitly tells a Vendor not to contact them, the Vendor must not contact the Customer again, unless the Vendor is involved in an open transaction with the Customer.
- Vendors must not use messages to interfere with a transaction. This means e.g.:
- You must not contact another User to buy or sell an item listed on Coolshop Marketplace outside of the Coolshop Marketplace site. This may constitute as fee avoidance.
- You must not communicate with a User involved in an active or completed transaction to warn a user from a particular Customer, Vendor or product.
Without limiting any other remedies Coolshop may, without notice and without refunding any fees, immediately or with delay remove content, warn Coolshop Marketplace's community of a User’s actions, issue a warning to a User, temporarily suspend a User, temporarily or indefinitely suspend a User’s account privileges, terminate a User’s account, prohibit access to the Marketplace, and take technical and legal steps to keep a User off the Marketplace and refuse to provide Services to a User if any of the following apply, including but not limited to following or similar activities or events:
- Coolshop is unable to verify or authenticate any of the User’s personal information or content.
- Coolshop believe that a User is acting inconsistently with the Coolshop Marketplace's policies and/or these Trade Conditions, if the User has engaged in improper or fraudulent activity in connection with Coolshop Marketplace or if the actions may cause legal liability or financial loss to Coolshop Marketplace's Users or to Coolshop.
9. Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to for example, product descriptions, pricing, promotions, offers, product shipping charges, shipping time and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order or created your offer).
We undertake no obligation to update, amend, specify or clarify information in the Service or on any related website, including for example without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.