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NOTE: Please note that this is one of the busiest time periods of the year. The post has to handle hundreds of thousands parcels, why there can be a longer delivery time than usual.

We have also delays in our response times with emails. Thanks for your understanding and patience. See e.g. Empty tracking.

Our current email load is 1000+ emails. If you've already sent us an email, please hold tight we will get to it!

Please also be patient, currently we are receiving many emails per same case. If you have already sent us an email, please wait for our reply. Multiple emails only slow down the handling for everyone.
FAQ top questions and answers.
Find an answer to your question below and save time!

1. Delivery time - 1B. Has my order been sent?

2A. Tracking number - 2B. No tracking data
3. Wrong address
4. Cancel an order
5. Was the payment charged?

Save even more time and see your order details here!
Or scroll down and click on a question. :)

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