We would kindly ask for a little bit of patience with shipping times during December. During the biggest shopping season of the year minor delivery delays can occur. If your shipment is delayed by more than a week, then we would ask you to send our support an email so that we can investigate the matter. :-)
Buy your Christmas gifts from Coolshop! All orders made between 1. Nov - 23 Dec can be returned up until 15 Jan 2020! Read more here.

Has my order been shipped?

When you are logged into your Coolshop profile, you can see the current status on all of your orders from your order details.

There you can see if and when an order has been (completed, i.e.) dispatched, the delivery address, and the possible tracking.

Please note that some mail boxes might be too small for shipments to fit into. The courier might leave a pick up notice for larger or odd shaped items.

The estimated delivery time for most shipments is 2-5 business days, that is excluding weekends and holidays.

Don’t have a Coolshop profile? If you have made an order at our shop, that means you have a profile, as ordering without one is impossible from our shop.

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Monday - Thursday
08:00 - 16:00
08:00 - 15:00

If you sent us an e-mail already, please notify our supporter so we can help you better. :)

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