Buy your Christmas gifts from Coolshop! All orders made between 1. Nov - 23 Dec can be returned up until 15 Jan 2020! Read more here.

When do you ship my order?

Your order must be placed before 15.00 Monday to Thursday (14.00 Friday). If the item is in stock, and the order is placed before this time we will ship the order the same day. Please note that the first shipping day is counted from the day after dispatch.

Of course if the item is not in stock, then the shipping time will be prolonged. Pre-orders will be shipped in accordance with the release date.

Once you receive the invoice to your mail, that indicates that the order has been dispatched from our main warehouse, and that the purchase has been charged.

For Coolshop orders the estimated shipping time is 2-5 business days.
*Please note that the first shipping day is counted from the day after dispatch.

You can always see the shipping time estimate right below the price on the product page.

Example) You place an order on Monday, and we dispatch on the same day. Tuesday will be the first shipping date, and you can expect delivery between the following Wednesday and Monday.

NB) If you think you should have received the shipment already, check from your local Post if they have the shipment as odd shaped and sized deliveries might not fit through the mail box.

See also: Trackable shipments

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Open hours

Monday - Thursday
08:00 - 16:00
Friday
08:00 - 15:00

If you sent us an e-mail already, please notify our supporter so we can help you better. :)

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