My game does not work
Please contact the manufacturer’s hotline in order to obtain their assistance in activating your game. Usually a game which does not work is due to an error during a game update. Usually uninstalling the game completely, and re-installing the whole game from the publishers download service resolves the problem.
If the manufacturers support is unable to help you for any reason, then please contact our customer support.
In the case the game is clearly damaged (e.g. a scratch) when you receive the shipment, then look how to return a product.