Please note that delays can happen due to COVID19 -
We experience that the freight companies do not ship as quickly as agreed.
At the moment a majority of parcel shipped without tracking are down prioritized directly by the courier, why we see a delay and a delivery time about 3 weeks from the dispatch date. If your parcel has not shown up after 30 days. Please contact us immediately, since we then will solve it our for you. - Before the time has passed, please don't get worried, since it's probably just a delay. Please keep an eye on your mailbox.

We are deeply sorry about the inconvenience, but we hope for your understanding in this extraordinaire situation.

Thank you for your patience and understanding.

Returning Christmas gifts

Christmas is a lovely holiday, but sometimes it can be one of the busiest times of the year. Therefore Coolshop has decided that you can shop in our store early before the big day, and still be able to return your purchases in case it was not wanted after all – e.g. if someone else in the family bought the same item.

All orders made between 20.10.– 23.12  can be returned up to until 31th of January. Just send us an email! :)

Read also our terms regarding more specifics about returns, e.g. product condition etc. The items has to be unused etc. and still in their protective wrapping with games, as with normal returns.

Naturally the right to return does not apply to download products. Products ordered on the 24th and later follow the normal return right policy.

See how to return.

Chat with us

Open hours

Monday - Thursday
08:00 - 16:00
08:00 - 15:00

If you sent us an e-mail already, please notify our supporter so we can help you better. :)

Email us

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